Privacy Policy

1Data we collect

While providing our services we collect the following data:

• Personal data: First name, last name, phone number, email address.
• Address data: Sender and recipient addresses, city, district.
• Account data: Username (login) and encrypted password.
• Transaction data: Order history, payment status, shipment identifier.
• Device data: Device type, operating system, IP address, app usage statistics.
• Communication data: Text submitted through questions, complaints and suggestions.

2How we use the data

The collected data is used for the following purposes:

• Providing courier and postal services and fulfilling orders.
• Sending SMS and push notifications about order status.
• Creating and managing your user account.
• Improving service quality and resolving technical issues.
• Meeting legal obligations and preventing fraud.
• Sending marketing materials with the user's consent.

3Sharing data with third parties

We do not sell or rent your personal data. Data may be passed to third parties only in the following cases:

• Service partners: SMS providers, payment systems (Payme, Click) and delivery partners — only the data required to provide the service.
• Firebase (Google LLC): For notifications and app usage analytics.
• Legal requirements: At the request of government authorities under applicable law.

4Data retention period

Personal data is stored while the account is active and afterwards for the period required by the applicable law of the Republic of Uzbekistan (usually 3 to 5 years). Data that is no longer needed or has expired is deleted securely.

5Your rights

You have the following rights:

• The right to access and review your personal data.
• The right to request correction of inaccurate data.
• The right to request deletion of your data (see the section below).
• The right to withdraw your consent to data processing.
• The right to obtain a copy of your data.

6Deleting your data

To delete your account and personal data, use one of the following options:

• By email: Send a message to info@emu.uz with the subject “Data deletion request”. Include your first name, last name and the phone number your account is registered to.
• By phone: Call +998 71 200 96 69.
• In person: Tashkent, 35 Shota Rustaveli Street.

7Children's privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children under 13. If you become aware that such data has been collected, please contact us immediately.

8Third-party services

Our app and website use the following third-party services:

• Firebase (Google LLC): For push notifications and analytics. Google Privacy Policy
• Facebook (Meta Platforms, Inc.): For social network integration. Meta Privacy Policy
• Yandex Maps: For displaying the map of our offices.
• Payme / Click: For payment services.

9Data security

We use SSL encryption, secure servers and access-restriction mechanisms to protect your personal data. However, absolute security of data transmitted over the internet cannot be guaranteed.

10Changes to this policy

This Privacy Policy may be updated from time to time. We will announce material changes through the website or by email. The updated policy takes effect on the day it is published on our website.

11Contact us

If you have questions about this Privacy Policy, please contact us: